Information About Returns
We always want to ensure your complete satisfaction when shopping on Cosmocell.shop
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We do accept the returns of unused items purchased on website. We cannot accept an item that has been opened, unless the product is damaged or defective. In case of a damaged, defective, or incorrect item, please contact our customer service center.
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Item(s) must be returned to us, within 14 days of the ship date. Products must be unopened and in original packaging, with all accessories and inserts.
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Packages must be returned prepaid. We are unable to accept C.O.D. deliveries.
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Refunds are made to the original form of payment, with the exception of electronic Gift Certificates, in which case a new eGift Certificate will be emailed to the original recipient.
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Electronic Gift Certificates cannot be refunded or returned for credit.
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If a boxed Beauty Set is being returned, all products in the Set must be returned.
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If your order contained a Gift with Purchase (GWP), the GWP must also be returned. If the GWP is not returned with the original product your refund will not be processed.
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Shipping costs are non-refundable.
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How to Return Your Order
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Please contact our customer service team at (+60)3 8063 8863 or send us an email to request for a returns material authorization (RMA) number.
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Please indicate the product item number, description, quantity and reason code for each product returned, on the Return Form provided with your order.
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Carefully pack your return, with the completed Return Form, in the original package to prevent damage during transit and ensure the timely processing of your refund.
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Affix the return label and send the box back to us via a carrier of your choice (we suggest registered email).
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If the return form is not available, please include your name, email address, order number and item number along with the reason for return.
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If you have any questions regarding a return order, please email us directly. We will be happy to assist you.